Maintenance Services are Alcatel-Lucent’s approach for ensuring that a service provider’s networks are always on – because down time is not an option.
End-to-end services help optimize performance so you get the most out of your investments in infrastructure while reducing your total cost of ownership. And if your network is evolving to support new business models or applications, it is especially important to make sure your investments pay off in the long term.
Along with Alcatel-Lucent Network Optimization, outsourcing and Managed Services, our robust maintenance services are a key enabler for success.
The Alcatel-Lucent Maintenance Services portfolio includes Technical Support, Repair and Exchange, Field Maintenance and Proactive Services. Together, these components deliver cost-effective and responsive backup support for technical queries and problem resolution, and help prevent faults from occurring in the first place.
Reliable, always-on networks free you to dedicate your resources to what matters most – your core business and your customers. You can launch new services with confidence, increasing the value in your network. End-to-end support across your network helps avoid down time and customer dissatisfaction. And proactive analysis of network health and performance helps keep your networks in top shape and your customers happy.
The key to better network performance is support. Support from experienced engineers and technicians, to supplement your operations team. Support from product designers for software patches and upgrades. Our state-of-the-art labs that can recreate network problems and test solutions. And global service availability 24x7.
Effective maintenance reduces the need for investment in staff, employee training and spare parts, leading to planned, predictable support costs. Access to Alcatel-Lucent methodology, resources and infrastructure greatly increases the knowledge and capabilities at your disposal in a cost-effective manner.
Alcatel-Lucent has proven itself with end-to-end delivery and multivendor support. We have continuous training and certification processes, and ISO and TL9000 certified staff. Our numbers speak for themselves: 850,000+ annual repair transactions, 250,000+ annual support requests and 2.8 million annual web activities.
Remote diagnostic support with defined key performance indicators (KPIs) for respond, restore and resolve objectives – available 24x7 or 8x5
Return for Service
Defective parts are returned to Alcatel-Lucent for repair or replacement
Advanced Exchange Services
Unlimited exchange of defective field-replaceable parts, delivered before you return the faulty part to Alcatel-Lucent
Small Cell Repair
A single point of contact model for addressing warranty and repair reclamation of Alcatel-Lucent Small Cell parts
Field Corrective Maintenance
Field intervention dispatched on request of the Customer NOC/Customer Support Center after remote diagnosis.
Field Preventive Maintenance
Regular field inspection of equipment and its associated environment, such as air filters, batteries, alternate power supply or air conditioning.
Proactive Care
Monitors network performance against predefined KPIs/thresholds that are aligned with your health and performance goals, and provides
remedial action to prevent potential issues from becoming service impacting.
Network Advance Warning
Monitors network elements' fault data against QoS health indices and provides reports that you can use to identify network elements that
may need preventive or corrective maintenance support.
Proactive Network Performance Analysis
Provides a regular health check report on your wireless network's performance based on providing and analyzing statistical performance
and trend data over time.
Mobile Trace Analyzer
Provides network troubleshooting of call trace records, enabling wireless service providers to immediately recognize and resolve call
processing delivery problems, and performs end-to-end trace analysis of mobile calls.
Terminals Interoperability Testing
Tests wireless terminal devices (CPE and handsets) prior to their integration into your network, to help prevent interoperability issues.
